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Rutgers School of Business – Camden

Dr. Julie E. Kendall


Management - Management Information Systems

Office: BSB 218

Phone: (856) 225-6585

Ph.D., University of Nebraska at Lincoln

Expertise: Systems Analysis and Design; Strategic Importance of Global Ecommerce; Corporate Participation in Open Source Software Development

Courses frequently taught: Systems Analysis and Design; IT and Project Management, and Global Issues in Ecommerce Technology

Julie E. Kendall, Ph. D., is a Professor of Management in the School of Business-Camden, Rutgers University. Professor Kendall is a fellow of the Decision Sciences Institute (DSI), a former two-term Vice President of the Association for Information Systems (AIS), and a Past Chair of IFIP Working Group 8.2. In 2019, Dr. Kendall received the Sandra Slaughter Service Award, from the Association for Information Systems (AIS). She was selected by a committee of senior AIS scholars in recognition of six years serving as the internationally elected AIS Vice President for SIGs, Chapters, & Colleges. In 2016 Julie was named to the PhD Project Hall of Fame for her 20 years of mentoring minority doctoral students on their research. Dr. Kendall was competitively awarded the Annual Research Award for the best paper, Rutgers University School of Business-Camden in 2017.

Professor Kendall is the co-author of a leading college textbook, Systems Analysis and Design (10th edition, 2019), as well as Project Planning and Requirements Analysis for IT Systems Development, and she has co-edited a research volume, Human, Organizational, and Social Dimensions of Information Systems Development. Dr. Kendall’s research in information systems has been published in several top tier journals including Information Systems Research, MIS Quarterly, Decision Sciences, Organization Studies, European Journal of Information Systems, CAIS, Information & Management, The DATA BASE for Advances in Information Systems, JITTA, JOCEC, and many other journals.

Julie was awarded the Silver Core Award from IFIP in 2004. Throughout her research career, Dr. Kendall has focused on nonprofit, service organizations.

Professor Kendall was named as a Senator Walter Rand Fellow of the Senator Walter Rand Institute for Public Affairs, Rutgers-Camden, for 2001-2002. She researched the strategic importance of ecommerce for South Jersey nonprofit performing arts organizations.

Over the years, Julie’s name has become widely identified with her research in developing innovative qualitative approaches for information systems analysts and researchers, including the use of metaphors in traditional and agile systems development.

Julie’s research includes both conceptual work and applications in five key areas: 1) ecommerce systems development and nonprofit organizations with an extension to ICTs in developing countries; 2) use of metaphors in information systems development and organizational subcultures; 3) new technologies in systems analysis and design; 4) original methods for systems analysis and design; 5) corporate engagement in open source software development. Over the years Julie has been privileged to work with over thirty-five co-authors.

Professor Kendall served as a member of the inaugural Editorial Board of the flagship electronic Journal of the Association for Information Systems (JAIS). She is serving as a Preeminent Editor for The DATA BASE for Advances in Information Systems. Julie is serving as Associate Editor for Communications of the AIS. Professor Kendall serves as a member of the Editorial Board for the Information Systems Journal, Information Resource Management Journal, and the Journal of Database Management.

Dr. Kendall served as Associate Editor and Guest Associate Editor for MIS Quarterly and the Functional Editor for MIS for Interfaces (now the INFORMS Journal on Applied Analytics). Julie was the Guest Editor for a special issue of the Journal of Individual Employment Rights, on “Implications of Technology and Information Systems for Individual Employment Rights,” and she served as Guest Co-Editor for a special issue of The DATA BASE for Advances in Informa- tion Systems, on “Computers and Playfulness: Humorous, Cognitive, and Social Playfulness in Real and Virtual Workplaces.”

Professor Kendall has served on the review board of the Decision Sciences Journal of Innovative Education since its inception. She served as Treasurer and Vice President at Large for DSI and as 2004 Annual Meeting Proceedings Coordinator.

Dr. Julie Kendall’s teaching interests include IT and Project Management, systems analysis and design for ecommerce, global strategic issues in ecommerce and traditional information systems. Julie served as a member of the Advisory Board for the Teaching Excellence Center, Rutgers University-Camden, from 1992 to 2003. Julie received a Decision Sciences Institute Innovative Teaching Award in 1992. Professor Kendall has achieved innovation in the classroom through the creation of original hypertext-based software called HyperCase®, which allows student analysts to become immediately immersed in organizational life. HyperCase is available on the Web.

Professor Kendall co-developed the IT and Project Management course now required of all undergraduate business majors.

Julie served as co-coordinator for the Decision Sciences Institute Doctoral Student Consortium in Washington, D.C. She has chaired and served on several national committees relating to doctoral student issues, and for four years she was the feature column editor for the Doctoral Student Issues column in Decision Line. She was a coordinator and mentor for the Decision Sciences Institute Doctoral Student Consortium, Workshop on Formulating a Strategic Research Plan for 10 years.

Julie has been active with minority students and faculty in The Ph.D. Project Information Systems Doctoral Students Association Conference as a presenter and mentor for many years. In 2001 she was honored as an inaugural member of the Ph.D. Project’s Circle of Compadres. Julie also served as Director or Co-Director of the MIS Camp for New MIS Faculty Development, Americas Conference on Information Systems (AMCIS), for five years.

Dr. Kendall has served for many years on the Rutgers Camden Council for the Arts (RCCA) and as a Vice President and member of the Board of Directors for the Barrymore Award winning- EgoPo Classic Theater in Philadelphia.

Julie’s current research interests are in developing innovative qualitative tools for systems analysts, developing Web presence and ecommerce for nonprofits including off-Broadway theatres, corporate participation in open source software development, and the use of metaphors for IS research and systems development. Her Web page can be found at www.thekendalls.org.

Selected Publications


Systems Analysis and Design, with Julie E. Kendall, Upper Saddle River, New Jersey: Prentice Hall/Pearson, First Edition, 1988, Second Edition, 1992, Third Edition, 1995, Fourth Edition, 1999, Fifth Edition, 2002, Sixth Edition, 2005, Seventh Edition, 2008, 774 pages, Eighth Edition, 2011, Ninth Edition, 2014, 552 pages, Tenth Edition, 2019, 533 pages.

This book has the following translations and adaptations:

Systems Analysis and Design, Sixth Edition, Indian Subcontinent Adaptation, with Kenneth Kendall (adapted by S. K. Mathew), Dorling Kindersley India P V T Ltd., 2007, 686 pages.

Systems Analysis and Design 6th Edition, Simplified Chinese Edition, with Kenneth E. Kendall, Pearson Education Asia Limited and Tsinghua University Press, 2006, 633 pages.

Análisis Y Diseño De Sistemas, sexta edición, with Kenneth E. Kendall, México City: México, Pearson Educación, 2005 (Systems Analysis and Design translated by Antonio Núñez Ramos with Macedonio Alanís, Humberto Cárdenas, and María Angélica Pérez de Ovalles), 726 pages.

Analisis dan Perancangan Sistem, Jilid 1, edisi kelima, with Kenneth E. Kendall, Jakarta, Indonesia, Pearson Education Asia, 2002 (Systems Analysis and Design translated by Thamir Abdul Hafedh Al-Hamdany), 529 pages.

Open Source Software Development

“The Third Design Space: A Postcolonial Perspective on Corporate Engagement with Open Source Software Communities,” with K. E. Kendall, M. Germonprez, & M. Mathiassen, Information Systems Journal, Vol. 30, No. 2, 2020, pp. 369-402.

“Tapestries of Innovation: Structures of Contemporary Open Source Project Engagements, Journal of the Association for Information Systems,” with M. Germonprez, M. Levy, and K. E. Kendall, Journal of the Association for Information Systems, Vol. 21, No. 3, Article 5, 2020, pp. 615-663.

“A Theory of Responsive Design: A Field Study of Corporate Engagement with Open Source Communities,” with M. Germonprez, K. E. Kendall, L. Mathiassen, B. Young, & B. Warner. Information Systems Research, Vol. 28, No. 1, 2017, pp. 64-83.

“Game Theory and Open Source Contribution: Rationale Behind Corporate Participation in Open Source Software Development,” with K. E. Kendall, and M. Germonprez, Journal of Organizational Computing and Electronic Commerce, Vol 26., No. 4, pp. 323-343.

“Collectivism, Creativity, Competition, and Control In Open Source Software Development: Reflections On The Emergent Governance of the SPDX Working Group,” with M. Germonprez, E. Kendall, and B. Young. International Journal of Information Systems and Management, Vol. 1, Nos. 1/2, 2014, pp. 125-145.

“Born Free: How the Origins and Advancement of Open Source Software through Sharing will Uphold the Values of Free,” with M. Germonprez, K. E. Kendall, B. Young, Decision Line, January 2014, Vol. 45: No. 1, pp. 16-18.

“The Domestication of Open Source,” with M. Germonprez, K. E. Kendall, B. Young, B. Warner, and L. Mathiassen, DIGIT 2013 Proceedings, pp. 1-7.

“Risk Mitigation in Corporate Participation with Open Source Communities: Protection and Compliance in an Open Source Supply Chain,” with M. Germonprez, B. Young, L. Mathiassen, E. Kendall, and B. Warner, eProceedings of the International Research Workshop on IT Project Management 2012, pp. 89-100.

“Organizational Participation in Open Communities: Conceptual Framing and Early Findings,” with M. Germonprez, K. E. Kendall, B. Warner; and L. Mathiassen,” Proceedings of the 17th Americas Conference on Information Systems, Detroit, Michigan, 2011.

Ecommerce Systems Development and Nonprofit Organizations

“SMEs, IT, and the Third Space: Colonization and Creativity in the Theatre Industry,” with K. E. Kendall in G. Dhillon, B.C. Stahl, and R. Baskerville (Eds.), CreativeSME2009, Advances in Information and Communication Technology, 301, (pp. 10-27). Berlin: Springer.

“Theatres, Metaphors, and E-collaboration: An Examination of Web-based Cooperation of Regional Nonprofit Theatres,” International Journal of e-collaboration, Vol. 2, No. 1, January- March, 2006, pp. 41-60.

“An Evaluation of the Web Presence of a Nonprofit Organization: Using the Balanced Scorecard Approach in Ecommerce,” with A. Abuhamdieh, and K. E. Kendall in Information Systems: The E-Business Challenge, edited by R. Traunmüller, Boston: Kluwer Academic Publishers, 2002, pp. 210-222.

“A Paradoxically Peaceful Coexistence Between Commerce and Ecommerce,” with K. E. Kendall, Journal of Information Technology Theory and Application (JITTA), Vol. 3, No. 4, 2001, pp. 1-6.

“Formulating ICT Policy through Discourse: How Internet Discussions Shape Policies on ICTs for Developing Countries,” with K.E. Kendall, and M. M. O. Kah, Journal of Information Technology for Development, Vol. 12, No. 1, 2006, pp. 25-43.

Use of Metaphors in IS Development and Organizational Subcultures

“Metaphors and their Meaning for Information Systems Development,” with K. E. Kendall, European Journal of Information Systems, Vol. 3, No. 1, 1994, pp. 37-47.

“Metaphors and Methodologies: Living Beyond the Systems Machine,” with K. E. Kendall, MIS Quarterly, Volume 17, Number 2, June, 1993, pp. 149-171.

“The Relationship of Organizational Subcultures to DSS User Satisfaction,” with K. E. Kendall and J. R. Buffington, Human Systems Management, Vol. 7, 1987, pp. 31-39.

New Technologies in Systems Analysis and Design

“Enhancing Executive Online Education Using Storytelling: An Approach to Strengthening Online Social Presence,” with K. E. Kendall, Decision Sciences Journal of Innovative Education, Vol. 15, No. 1, pp. 62-81.

“Storytelling as a Qualitative Method for IS Research: Heralding the Heroic and Echoing the Mythic,” with K. E. Kendall, Australasian Journal of Information Systems, Vol. 17, No. 2, 2012, pp. 161-187.

“Out of the Box and Onto the Stage: Enacting Information Systems Research Through Theatre,” with E. Trauth, M. Avital, K. E. Kendall, and R. Boland, Jr. eProceedings of the International Conference on Information Systems, ICIS 2012, December, pp. 1690-1694.

“Forms of Government and IS Sustainability: A Positive Design Approach to the Design of Information Systems,” with K. E. Kendall in Positive Design and Appreciative Construction: From Sustainable Development to Sustainable Value, Advances in Appreciative Inquiry, Volume 3, Thatchenkery, T., Cooperrider, D., and Avital, M. (Eds.), Bingely, UK: Emerald, 2010, Vol. 3, pp. 137-155.

“The Impact of Agile Methodologies on the Quality of Information Systems: Factors Shaping Strategic Adoption of Agile Practices,” with S. Kong and K. E. Kendall, International Journal of Strategic Decision Sciences, Vol. 1, No. 1, January-March 2010, pp. 41-56.

“Memes and Mutation: Societal Implications of Evolutionary Agents in Push Technologies,” with K.E. Kendall, International Journal of Intelligent Information Technologies, Vol. 1, No. 1, January-March 2005, pp. 17-29.

“Information Delivery Systems: An Exploration of Web Push and Pull Technologies, with K. E. Kendall, Communications of AIS, April 23, 1999, Vol.1, Article 14.

“Agile Methodologies and the Lone Systems Analyst: When Individual Creativity and Organizational Goals Collide in the Global IT Environment,” with K. E. Kendall, Journal of Individual Employment Rights, Vol. 11, No. 4, 2005, pp. 333-347.

“An Empirical Comparison of a Hypertext-based Systems Analysis Case with Conventional Cases and Role Playing,” The DATA BASE for Advances in Information Systems, with K. E. Kendall, R. Baskerville, and R. Barnes, Winter 1996, Vol. 27, No. 1, pp. 58-77.

“A Foundation for the Use of Hypertext-Based Documentation Techniques,” with P. Kerola, Journal of End User Computing, Vol. 6, No. 1, Winter, 1994, pp. 4-14.

Original Methods for Systems Analysis and Design

“Examining the Relationship Between Computer Cartoons and Factors in Information Systems Use, Success, and Failure: Visual Evidence of Met and Unmet Expectations,” The DATA BASE for Advances in Information Systems, Spring 1997, Vol. 28, No. 2, pp. 113-126.

“SEER: A Divergent Methodology Applied to Forecasting the Future Roles of the Systems Analyst,” with K. E. Kendall, S. Smithson, and I. O. Angell, Human Systems Management, Volume 11, Number 3, 1992, pp. 123-135.

“Structured Observation of the Decision-Making Environment: A Validity and Reliability Assessment,” with K. E. Kendall, Decision Sciences, Vol. 15, No. 1, 1984, pp. 107-118.

“STROBE: A Structured Approach to Observation of the Decision-Making Environment,” with K. Kendall, Information & Management, Vol. 7, No. 1, 1984, pp. 1-11.

“Observing Organizational Environments: A Systematic Approach for Informational Analysts,” with K. E. Kendall, MIS Quarterly, Vol. 5, No. 1, 1981, pp. 43-55.

Other Recent Publications

“Ecommerce after the COVID-19 Pandemic: Is it Possible to Prepare for the Future?” with K. E. Kendall, Decision Line, Vol. 51, No. 3, 2020, pp. 21-24.

“Game Theory Revisited: Searching for Answers About Collaboration on Software Development Projects,” with K. E. Kendall, Decision Line, Vol. 50, No. 2, 2019, pp. 27-32.

“Enhancing Executive Online Education Using Storytelling: An Approach to Strengthening Online Social Presence,” with K. E. Kendall, Decision Sciences Journal of Innovative Education, Vol. 15, No. 1, 2017, pp. 62-81.

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