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Dr. Kenneth E. Kendall

Distinguished Professor

Management - Management Information Systems

Office: BSB 222

Phone: (856) 225-6586

Ph.D. The University at Buffalo (The State University of NY at Buffalo)

Expertise: Systems Analysis and Design; Ecommerce, Innovative Tools for Systems Analysts and Project Managers

Courses frequently taught: Emerging Information Technology, IT and Project Management, and Systems Analysis and Design.

Kenneth E. Kendall, Ph. D., is a Distinguished Professor of Management in the School of Business-Camden, Rutgers University.

Professor Kendall is one of the founders of the International Conference on Information Systems (ICIS) and a Fellow of the Decision Sciences Institute (DSI).

In 2018, the School of Management, University at Buffalo named Dr. Kendall the Distinguished Ph. D. Alum of the Year. Ken was the first person to earn a doctorate in a new and innovative Ph.D. program in management systems (MIS) from UB. Dr. Kendall was competitively awarded the Annual Research Award for the best paper, Rutgers University School of Business-Camden in 2017. Professor Kendall is a past President of the Decision Sciences Institute (DSI). Dr. Kendall has been named as one of the top 60 most productive MIS researchers in the world, and he was awarded the Silver Core from IFIP. In 2016, Ken was named to the PhD Project Hall of Fame for his 20 years of mentoring minority doctoral students on their research. Ken received the 2014 Dennis E. Grawoig Distinguished Service Award from the Decision Sciences Institute. Ken was named EDSIG IS Educator of the Year for 2010. EDSIG is the Education Special Interest Group of the Association of Information Technology Professionals (AITP).

Ken co-authored a field-altering book, Systems Analysis and Design (now in its tenth edition) published by Pearson and Project Planning and Requirements Analysis for IT Systems Development, second edition. He edited Emerging Information Technologies: Improving Decisions, Cooperation, and Infrastructure for Sage Publications, Inc. Dr. Kendall has published repeatedly in premier scholarly journals including Information Systems Research, Journal of the Association for Information Systems (JAIS), MIS Quarterly, Decision Sciences, Management Science, European Journal of IS, Information & Management, CAIS, Decision Support Systems, JOCEC, The DATA BASE for Advances in Information Systems, IRMJ, EJOR, and Operations Research.

Professor Kendall’s research streams include 1) creating original, qualitative methods for systems analysis and design; 2) understanding how and why corporations participate in open source software development, 3) identifying, categorizing, and classifying emerging information technologies including ecommerce and ICTs, as well as examining their social impacts; 4) designing decision support systems (DSS); 5) using metaphors as a qualitative methodology to understand systems users, developers, and methodologies; and 6) designing strategic information systems to improve management of perishable products, such as blood.

Over the years Professor Kendall’s research has arisen from addressing key questions primarily around the topic of analysis and design of emerging and existing information systems and technologies in organizations, as well as their individual, organizational, and social implications. Systems analysis and design is a practical discipline, and Ken’s research has always maintained a foot in the practitioner camp.

Ken has also worked in an interdisciplinary way, solving problems jointly with co-authors across many fields including MIS and operations management, and he has researched many application areas including ecommerce, decision support systems (DSS), and information systems in several nonprofit organizations including those in health care, state law enforcement, education, and off-Broadway theatre.

Dr. Kendall also coauthored innovative, award-winning, software (HyperCase®) for the education and training of systems analysts, which is used around the world. HyperCase is an approach that has advantages over conventional cases and role-playing. Because it is interactive and highly graphical, HyperCase is similar to an adventure game. He was awarded a prize in the innovative education competition for DSI.

Professor Kendall is on the review board of the Decision Sciences Journal of Innovative Education and the Dr. Kendall is a past Chair of IFIP Working Group 8.2. Ken served as Associate Editor of the journal, Decision Sciences for twelve years, ecommerce column editor for Decision Line for 20 years, MIS Functional Editor for the journal Interfaces (now the INFORMS Journal on Applied Analytics), Associate Editor for the Information Resources Management Journal, and continues to serve as Associate Editor, Senior Editor, and editorial board member for several journals, including Information Technology for Development.

Dr. Kendall also edited two special issues of scholarly journals and edited two scholarly books. The first special issue was entitled “Behavioral Implications of Systems Analysis and Design,” for the Journal of Management Systems and the second was a special issue for Decision Sciences on “Emerging Information Technologies.”

He was named to the inaugural Circle of Compadres of the PhD Project, which was begun by the KPMG Foundation as a program to mentor minority doctoral students.

Ken served as the Program Chair for DSI in 2004 in Boston and the Program Co-Chair for AMCIS 2009 in San Francisco.

Professor Kendall created the MIS concentration for the M. B. A. program, the ecommerce technology M. B. A. concentration, and the undergraduate ecommerce and IT specialization at the School of Business-Camden.

Ken was the first person to earn a doctorate in a new and innovative Ph.D. program in management systems (MIS) at the State University of New York at Buffalo.

Ken is Chairman Emeritus, having served as the founding Chair of the Board of Directors of EgoPo, a Barrymore-Award winning nonprofit professional theatre in Philadelphia dedicated to presenting classics on the edge. Ken and his co-author and spouse, Julie, served as official nominators for the Drama League Awards in Manhattan. Ken and Julie have written new lyrics to the Rutgers Alma Mater, sung annually at commencement ceremonies.

The Kendall’s website is www.thekendalls.org.

Selected Publications


 Systems Analysis and Design, with Julie E. Kendall, Upper Saddle River, New Jersey: Prentice Hall/Pearson, First Edition, 1988, Second Edition, 1992, Third Edition, 1995, Fourth Edition, 1999, Fifth Edition, 2002, Sixth Edition, 2005, Seventh Edition, 2008, 774 pages, Eighth Edition,

2011, Ninth Edition, 2014, 552 pages, Tenth Edition, 2019, 533 pages.

This book has the following translations and adaptations:

Systems Analysis and Design, Sixth Edition, Indian Subcontinent Adaptation, with Julie E. Kendall (adapted by S. K. Mathew), Dorling Kindersley India P V T Ltd., 2007, 686 pages.

Systems Analysis and Design 6th Edition, Simplified Chinese Edition, with Julie E. Kendall, Pearson Education Asia Limited and Tsinghua University Press, 2006, 633 pages.

Análisis Y Diseño De Sistemas, sexta edición, with Julie E. Kendall, México City: México, Pearson Educación, 2005 (Systems Analysis and Design translated by Antonio Núñez Ramos with Macedonio Alanís, Humberto Cárdenas, and María Angélica Pérez de Ovalles), 726 pages.

Analisis dan Perancangan Sistem, Jilid 1, edisi kelima, with Julie E. Kendall, Jakarta, Indonesia, Pearson Education Asia, 2002 (Systems Analysis and Design translated by Thamir Abdul Hafedh Al-Hamdany), 529 pages.

Open Source Software Development

“The Third Design Space: A Postcolonial Perspective on Corporate Engagement with Open Source Software Communities,” with J. E. Kendall, M. Germonprez, & M. Mathiassen, Information Systems Journal, Vol. 30, No. 2, 2020, 369-402.

“Tapestries of Innovation: Structures of Contemporary Open Source Project Engagements, Journal of the Association for Information Systems,” with M. Germonprez, M. Levy, and J. E. Kendall, Journal of the Association for Information Systems, Vol. 21, No. 3, Article 5, 2020, 615-663.

“A Theory of Responsive Design: A Field Study of Corporate Engagement with Open Source Communities,” with M. Germonprez, J. E. Kendall, L. Mathiassen, B. Young & B. Warner, Information Systems Research, Vol. 28, No. 1, 2017, pp. 64-83.

“Game Theory and Open Source Contribution: Rationale Behind Corporate Participation in Open Source Software Development,” with J. E. Kendall, and M. Germonprez, Journal of Organizational Computing and Electronic Commerce, Vol 26., No. 4, pp. 323-343.

“Collectivism, Creativity, Competition, and Control In Open Source Software Development: Reflections On The Emergent Governance of the SPDX Working Group,” with M. Germonprez, E. Kendall, and B. Young. International Journal of Information Systems and Management, Vol. 1, Nos. 1/2, 2014, pp. 125-145.

“Born Free: How the Origins and Advancement of Open Source Software through Sharing will Uphold the Values of Free,” with M. Germonprez, J. E. Kendall, B. Young, Decision Line, January 2014, Vol. 45: No. 1, pp. 16-18.

“The Domestication of Open Source,” with M. Germonprez, J. E. Kendall, B. Young, B. Warner, and L. Mathiassen, DIGIT 2013 Proceedings, pp. 1-7.

“Risk Mitigation in Corporate Participation with Open Source Communities: Protection and Compliance in an Open Source Supply Chain,” with M. Germonprez, B. Young, L. Mathiassen, E. Kendall, and B. Warner, eProceedings of the International Research Workshop on IT Project Management 2012, pp. 89-100.

“Organizational Participation in Open Communities: Conceptual Framing and Early Findings,” with M. Germonprez, J. E. Kendall, B. Warner; and L. Mathiassen,” Proceedings of the 17th Americas Conference on Information Systems, Detroit, Michigan, 2011.

Creating Original Methods for Systems Analysts

“How We Can Learn about Support from the Online Game Community,” Decision Line, Vol. 47, No. 2, 2016, pp. 8-11.

“Storytelling as a Qualitative Method for IS Research: Heralding the Heroic and Echoing the Mythic,” with J. E. Kendall, Australasian Journal of Information Systems, Vol. 17, No. 2, 2012, pp. 161-187.

“Out of the Box and Onto the Stage: Enacting Information Systems Research Through Theatre,” with E. Trauth, M. Avital, J. E. Kendall, and R. Boland, Jr. eProceedings of the International Conference on Information Systems, ICIS 2012, December, pp. 1690-1694.

“Forms of Government and IS Sustainability: A Positive Design Approach to the Design of Information Systems,” with J. E. Kendall in Positive Design and Appreciative Construction: From Sustainable Development to Sustainable Value, Advances in Appreciative Inquiry, Volume 3, Thatchenkery, T., Cooperrider, D., and Avital, M. (Eds.), Bingely, UK: Emerald, 2010, Vol. 3, pp. 137-155.

“The Impact of Agile Methodologies on the Quality of Information Systems: Factors Shaping Strategic Adoption of Agile Practices,” with S. Kong and J. E. Kendall, International Journal of Strategic Decision Sciences, Vol. 1, No. 1, January-March 2010, pp. 41-56.

“Agile Methodologies and the Lone Systems Analyst: When Individual Creativity and Organizational Goals Collide in the Global IT Environment,” with J. E. Kendall, Journal of Individual Employment Rights, Vol. 11, No. 4, 2005, pp. 331-345.

“Artificial Intelligence and Götterdämerung: The Evolutionary Paradigm of the Future,” The DATA BASE for Advances in Information Systems, Fall 1996, Vol. 27, No. 4, pp. 99-115.

“Information System FOLKLORE: A New Technique for System Documentation,” with Robert D. Losee, Information & Management, Vol. 10, No. 2, 1986, pp. 103-111.

“Observing Organizational Environments: A Systematic Approach for Information Analysts,” with Julie E. Kendall, MIS Quarterly, Vol. 5, No. 1, March, 1981, pp. 43-55.

“Structured Observation of the Decision-Making Environment: A Validity and Reliability Assessment,” with Julie E. Kendall, Decision Sciences, Vol. 15, No. 1, 1984, pp. 107-118.

Emerging Information Technologies

“Formulating ICT Policy through Discourse: How Internet Discussions Shape Policies on ICTs for Developing Countries,” with J. E. Kendall and M. M. O. Kah, Journal of Information Technology for Development, Vol. 12, No. 1, 2006, pp. 25-43.

“Memes and Mutation: Societal Implications of Evolutionary Agents in Push Technologies,” with E. Kendall, International Journal of Intelligent Information Technologies, Vol. 1, No. 1, January-March 2005, pp. 17-29.

“Information Delivery Systems: An Exploration of Web Push and Pull Technologies,” with J. E. Kendall, Communications of AIS, April 23, 1999, Vol.1, Article 14.

“An Empirical Comparison of a Hypertext-based Systems Analysis Case with Conventional Cases and Role Playing,” The DATA BASE for Advances in Information Systems, with J. E. Kendall, R. Baskerville, and R. Barnes, Winter 1996, Vol. 27, No. 1, pp. 58-77.

Decision Support Systems

“Decentralizing Decision Support Systems: A Field Experiment with Drug and Criminal Investigators,” with Barbara A. Schuldt, Decision Support Systems, Volume 9, 1993, pp. 259- 268.

“Case Progression Decision Support System Improves Drug and Criminal Investigator Effectiveness,” with Barbara A. Schuldt, Omega, Volume 21, Number 3, 1993, pp. 319-328.

“The Relationship of Organizational Subcultures to DSS User Satisfaction,” with James R. Buffington and Julie E. Kendall, Human Systems Management, Vol. 7, 1987, pp. 31-39.

“Management of College Student Recruiting Activities Using Goal Programming,” with Richard Luebbe, Decision Sciences, Vol. 12, No. 2, April, 1981, pp. 193-205.

Using Metaphors as a Qualitative Methodology

“Understanding Disaster Recovery Planning through a Theatre Metaphor: Rehearsing for a Show that Might Never Open,” with J. E. Kendall, and K.C. Lee, Communications of AIS, Vol. 16, 2005, pp. 1001-1012.

“Metaphors and Methodologies: Living Beyond the Systems Machine,” with Julie E. Kendall, MIS Quarterly, Volume 17, Number 2, June 1993, pp. 149-171.

Strategic Use of Information Systems for Perishable Products

 “Formulating Blood Rotation Policies with Multiple Objectives,” with Sang M. Lee, Management Science, Vol. 26, No. 11, November, 1980, pp. 1145-1157.

“A Collections Planning Model for Regional Blood Suppliers: Description and Validation,” with John P. Seagle, Paul D. Cumming, C. Carl Pegels, and John F. Shubsda, Management Science, Vol. 22, No. 9, May, 1976, pp. 962-971.

“Management Control of Blood Through a Short-Term Supply-Demand Forecast System,” with George M. Frankfurter and C. Carl Pegels, Management Science, Vol. 21, No. 4, December, 1974, pp. 444-452.

Other Recent Publications

“Ecommerce after the COVID-19 Pandemic: Is it Possible to Prepare for the Future?” with J. E. Kendall, Decision Line, Vol. 51, No. 3, 2020, pp. 21-24.

“Game Theory Revisited: Searching for Answers About Collaboration on Software Development Projects,” with J. E. Kendall, Decision Line, Vol. 50, No. 2, 2019, pp. 27-32.

“Enhancing Executive Online Education Using Storytelling: An Approach to Strengthening Online Social Presence,” with J. E. Kendall, Decision Sciences Journal of Innovative Education, Vol. 15, No. 1, 2017, pp. 62-81.

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