Dr. Yuliya Strizhakova
Office: BSB 252
Phone: (856) 225-6920
Ph.D. University of Connecticut
Research Interests: Globalization and branding in developed and emerging markets; Global citizenship and cross-cultural consumer behavior; Environmentally responsible marketing and emerging markets; Consumer well-being and responses to negative marketplace encounters; Consumer forgiveness and rumination
Courses Taught: Marketing Management, Marketing Research, Principles of Marketing, Advertising and Promotions Management, Consumer Behavior.
Professional Affiliations: Association for Consumer Research, American Marketing Association, Society for Consumer Psychology
Tsarenko, Y., Strizhakova, Y., and Otnes. (forthcoming). Reclaiming the future: Customer forgiveness in service failures. Journal of Service Research. Available online on September 24, 2018 http://journals.sagepub.com/eprint/BU6U5P4u5p6BJjhZhExB/full
Strizhakova, Y. and Coulter, R. A. (forthcoming). Spatial distance construal perspectives on causerelated marketing: The importance of nationalism in Russia. Journal of International Marketing.
Price, L. L., Coulter, R. A., Strizhakova, Y., & Schultz, A. (2018). The fresh start mindset: Transforming consumers’ lives. Journal of Consumer Research, 45(1), 21-48. 2
Strizhakova, Y., & Coulter, R. (2015). Drivers of local relative to global brand purchases: A contingency approach. Journal of International Marketing, 23(1), 1-22.
- Lead article
- 2015 S. Tamer Cavusgil award from American Marketing Association
Strizhakova, Y., & Coulter, R. (2013). The “green” side of materialism in emerging BRIC and developed markets: The moderating role of global cultural identity. International Journal of Research in Marketing, 30(1), 69-82.
- Most cited article published in IJRM in 2013 between 2014-2017
Tsarenko, Y., & Strizhakova, Y. (2013). Coping with service failures: The role of emotional intelligence, self-efficacy and intention to complain. European Journal of Marketing, 47(1/2), 71-92.
Strizhakova, Y., Coulter, R., & Price, L. (2012). The young adult cohort in emerging markets: Assessing their glocal cultural identity in a global marketplace. International Journal of Research in Marketing, 29(1), 43-54.
- 2015 Emerald Citations of Excellence award
Strizhakova, Y., Tsarenko, Y., & Ruth, J. (2012). “I’m mad and I can’t get that service failure off my mind”: Coping and rumination as mediators of anger effects on customer intentions. Journal of Service Research, 15(4), 414-429.
Strizhakova, Y., Coulter, R., & Price, L. (2011). Branding in a global marketplace: The mediating effects of quality and self-identity brand signals. International Journal of Research in Marketing, 28(4), 342-351.
Strizhakova, Y., Coulter, R., & Price, L. (2008). Branded products as a passport to global citizenship: Perspectives from developed and developing countries. Journal of International Marketing, 16(4), 57-85.
Strizhakova, Y., Coulter, R., & Price, L. (2008). The meanings of branded products: A cross-national scale development and meaning assessment. International Journal of Research in Marketing, 25 (2), 82-93.
- Lead article
Dr. Yuliya Strizhakova is an associate professor of marketing at the Rutgers School of Business – Camden. She can discuss:
Branding in Emerging Markets:
- Consumer associations with brands
- Cross-cultural comparisons of brand meanings and usage
- Effects of globalization on young consumers
- Eastern Europe
- Forgiveness in the business domain
- Different types of consumer forgiveness
Emotions and Consumer Behavior:
- Consumer emotional intelligence in service failures
- Emotions as drivers of consumer choices
- Consumer emotional regulation and coping
- Emotions and moods as drivers of consumer media use