Julie KendallJulie Kendall, Ph.D.
Professor of Management (MIS)
Office: BSB 218
Phone: (856) 225-6585
Email: kendallj@camden.rutgers.edu
Web: www.thekendalls.org

Ph.D., University of Nebraska at Lincoln

Research Interests: Systems Analysis and Design; Strategic Ecommerce

Course Taught: Systems Analysis and Design; Strategic Importance of Global Ecommerce

Julie E. Kendall, Ph. D., is a Professor of Management in the School of Business-Camden, Rutgers University.

Professor Kendall is a fellow of the Decision Sciences Institute (DSI), a Vice President of the Association for Information Systems (AIS), and a Past Chair of IFIP Working Group 8.2.

She is the co-author of a leading college textbook, Systems Analysis and Design (8th edition, 2011), as well as Project Planning and Requirements Analysis for IT Systems Development (2nd edition, 2002), and she has co-edited a research volume, Human, Organizational, and Social Dimensions of Information Systems Development.

Professor Kendall’s research in information systems has been published in several top tier journals including MIS Quarterly, Decision Sciences, Organization Studies, European Journal of Information Systems, CAIS, Information & Management, The DATA BASE for Advances in Information Systems, JITTA and many other journals.

Julie was awarded the Silver Core Award from IFIP in 2004. Throughout her research career, Dr. Kendall has focused on nonprofit, service organizations.

Professor Kendall was named as a Senator Walter Rand Fellow of the Senator Walter Rand Institute for Public Affairs, Rutgers-Camden, for 2001-2002. She researched the strategic importance of ecommerce for South Jersey nonprofit performing arts organizations.

Over the years, Julie’s name has become widely identified with her research in developing innovative qualitative approaches for information systems analysts and researchers, including the use of metaphors in traditional and agile systems development.

Julie’s research includes both conceptual work and applications in four key areas: 1) ecommerce systems development and nonprofit organizations with an extension to ICTs in developing countries; 2) use of metaphors in information systems development and organizational subcultures; 3) new technologies in systems analysis and design and 4) original methods for systems analysis and design. Over the years Julie has been privileged to work with over two-dozen co-authors.

Professor Kendall served as a member of the first Editorial Board of the flagship electronic Journal of the Association for Information Systems (JAIS), and is on the Editorial Advisory Board for JITTA as well as the Journal of Cases on Informa­tion Technology, and is serving as Associate Editor for Communications of the AIS. Julie serves as a member of the Editorial Review Board for the International Journal of e-collaboration, Information Resource Management Journal, and the Journal of Database Management.

She served as Associate Editor and Guest Associate Editor for MIS Quarterly and the Functional Editor for MIS for Interfaces. Julie was the Guest Editor for a special issue of the Journal of Individual Employment Rights, on “Implications of Technology and Information Systems for Individual Employment Rights,” 2004-2006 and she served as Guest Co-Editor for a special issue of The DATA BASE for Advances in Informa­tion Systems, on “Computers and Playfulness: Humorous, Cognitive, and Social Playfulness in Real and Virtual Workplaces,” in 1997.

Professor Kendall has served on the review board of the Decision Sciences Journal of Innovative Education since its inception. She served as Treasurer and Vice President at Large for DSI and as 2004 Annual Meeting Proceedings Coordinator.

Dr. Julie Kendall’s teaching interests include global strategic issues in ecommerce and systems analysis and design for ecommerce and traditional information systems. Julie served as a member of the Advisory Board for the Teaching Excellence Center, Rutgers University-Camden, from 1992 to 2003. Julie received a Decision Sciences Institute Innovative Teaching Award in 1992. Professor Kendall has achieved innovation in the classroom through the creation of original hypertext based software called HyperCase®, which allows student analysts to become immediately immersed in organizational life. HyperCase is available on the Web.

Julie served as co-coordinator for the Decision Sciences Institute Doctoral Student Consor­tium in Washington, D.C. She has chaired and served on several national committees relating to doctoral student issues, and for four years she was the feature column editor for the Doctoral Student Issues column in Decision Line. She was a coordinator and mentor for the Decision Sciences Institute Doctoral Student Consor­tium, Workshop on Formulating a Strategic Research Plan for 10 years beginning in1995.

Julie has been active with minority students and faculty in The Ph.D. Project Information Systems Doctoral Students Association Conference as a presenter and mentor for many years. In 2001 she was honored as an inaugural member of the Ph.D. Project’s Circle of Compadres. Julie also served as Director or Co-Director of the MIS Camp for New MIS Faculty Development, Americas Conference on Information Systems, for five years.

Julie’s current research interests are in developing innovative qualitative tools for systems analysts, developing Web presence and ecommerce for nonprofits including off-Broadway theatres, and the use of metaphors for IS research and systems development. Her Web page can be found at www.thekendalls.org.

Selected Publications:


Systems Analysis and Design, with Kenneth E. Kendall, Upper Saddle River, New Jersey: Prentice Hall, First Edition, 1988, Second Edition, 1992, Third Edition, 1995, Fourth Edition, 1999, Fifth Edition, 2002, Sixth Edition, 2005, Seventh Edition, 2008, 774 pages, Eighth Edition, 2011, 572 pages.

This book has the following translations and adaptations:

Systems Analysis and Design, Sixth Edition, Indian Subcontinent Adaptation, with Kenneth E. Kendall (adapted by S. K. Mathew), Dorling Kindersley India P V T Ltd., 2007, 686 pages.

Systems Analysis and Design 6th Edition, Simplified Chinese Edition, with Kenneth E. Kendall, Pearson Education Asia Limited and Tsinghua University Press, 2006, 633 pages.

Análisis Y Diseño De Sistemas, sexta edición, with Kenneth E. Kendall,México City: México, Pearson Educación, 2005 (Systems Analysis and Design translated by Antonio Núñez Ramos with Macedonio Alanís, Humberto Cárdenas, and María Angélica Pérez de Ovalles), 726 pages.

Analisis dan Perancangan Sistem, Jilid 1, edisi kelima, with Kenneth E. Kendall, Jakarta, Indonesia, Pearson Education Asia, 2002 (Systems Analysis and Design translated by Thamir Abdul Hafedh Al-Hamdany), 529 pages.

Ecommerce Systems Development and Nonprofit Organizations

“SMEs, IT, and the Third Space: Colonization and Creativity in the Theatre Industry,” with K. E. Kendall in G. Dhillon, B.C. Stahl, and R. Baskerville (Eds.), CreativeSME2009, Advances in Information and Communication Technology, 301, (pp. 10-27). Berlin: Springer.

“Theatres, Metaphors, and E-collaboration: An Examination of Web-based Cooperation of Regional Nonprofit Theatres,” International Journal of e-collaboration, Vol. 2, No. 1, January-March, 2006, pp. 41-60.

“An Evaluation of the Web Presence of a Nonprofit Organization: Using the Balanced Scorecard Approach in Ecommerce,” with A. Abuhamdieh, and K. E. Kendall in Information Systems: The E-Business Challenge, edited by R. Traunmüller, Boston: Kluwer Academic Publishers, 2002, pp. 210-222.

“A Paradoxically Peaceful Coexistence Between Commerce and Ecommerce,” with K. E. Kendall, Journal of Information Technology Theory and Application (JITTA), Vol. 3, No. 4, 2001, pp. 1-6.

“Formulating ICT Policy through Discourse: How Internet Discussions Shape Policies on ICTs for Developing Countries,” with K.E. Kendall, and M. M. O. Kah, Journal of Information Technology for Development, Vol. 12, No. 1, 2006, pp. 25?43.

Use of Metaphors in IS Development and Organizational Subcultures

“Metaphors and their Meaning for Information Systems Develop­ment,” with K. E. Kendall, European Journal of Information Systems, Vol. 3, No. 1, 1994, pp. 37-47.

“Metaphors and Methodologies: Living Beyond the Systems Machine,” with K. E. Kendall, MIS Quarterly, Volume 17, Number 2, June, 1993, pp. 149-171.

“The Relationship of Organizational Subcultures to DSS User Satisfac­tion,” with K. E. Kendall and J. R. Buffington, Human Systems Man­agement, Vol. 7, 1987, pp. 31-39.

New Technologies in Systems Analysis and Design

“The Impact of Agile Methodologies on the Quality of Information Systems: Factors Shaping Strategic Adoption of Agile Practices,” with S. Kong and K. E. Kendall, International Journal of Strategic Decision Sciences, Vol. 1, No. 1, January-March 2010, pp. 41-56.

“Memes and Mutation: Societal Implications of Evolutionary Agents in Push Technologies,” with K.E. Kendall, International Journal of Intelligent Information Technologies, Vol. 1, No. 1, January-March 2005, pp. 17-29.

“Information Delivery Systems: An Exploration of Web Push and Pull Technologies, with K. E. Kendall, Communications of AIS, April 23, 1999, Vol.1, Article 14.

“Agile Methodologies and the Lone Systems Analyst: When Individual Creativity and Organizational Goals Collide in the Global IT Environment,” with K. E. Kendall, Journal of Individual Employment Rights, Vol. 11, No. 4, 2005, pp. 333-347.

“An Empirical Comparison of a Hypertext-based Systems Analysis Case with Conventional Cases and Role Playing,” The DATA BASE for Advances in Information Systems, with K. E. Kendall, R. Baskerville, and R. Barnes, Winter 1996, Vol. 27, No. 1, pp. 58-77.

“A Foundation for the Use of Hypertext-Based Documentation Tech­niques,” with P. Kerola, Journal of End User Computing, Vol. 6, No. 1, Winter, 1994, pp. 4-14.

Original Methods for Systems Analysis and Design

“Examining the Relationship Between Computer Cartoons and Factors in Information Systems Use, Success, and Failure: Visual Evidence of Met and Unmet Expectations,” The DATA BASE for Advances in Information Systems, Spring 1997, Vol. 28, No. 2, pp. 113-126.

“SEER: A Divergent Methodology Applied to Forecasting the Future Roles of the Systems Analyst,” with K. E. Kendall, S. Smithson, and I. O. Angell, Human Systems Management, Volume 11, Number 3, 1992, pp. 123-135.

“Structured Observation of the Decision-Making Environment: A Validity and Reliability Assessment,” with K. E. Kendall, Decision Sciences, Vol. 15, No. 1, 1984, pp. 107-118.

“STROBE: A Structured Approach to Observation of the Decision-Making Environment,” with K. E. Kendall, Information & Management, Vol. 7, No. 1, 1984, pp. 1-11.  

“Observing Organizational Environments: A Systematic Approach for Infor­mational Analysts,” with K. E. Kendall, MIS Quarterly, Vol. 5, No. 1, 1981, pp. 43-55.

Media Guide

Dr. Julie Kendall, professor of management at the Rutgers School of Business—Camden; treasurer, Decision Sciences Institute; co-author of the books “Systems Analysis and Design” and “Needs Assessment and Project Planning.” She can discuss:

E-Commerce/Web Development:
  • E-commerce strategies for non-profit organizations in the service sector

Health Care Industry:

  • Medical information systems

Information Technology/Knowledge Management:

  • Implementing new information systems
  • Organizational subcultures and information systems
  • Personality analysis through office layout and materials
  • Worker-machine interaction
E-Commerce/Web Development:
  • E-commerce strategies
  • Systems analysis and design
  • Strategic uses of the Web for off-Broadway theatres

Human Resources:

  • Personality analysis through office layout and materials

Non-Profit Organizations:

  • E-commerce strategies for non-profit organizations in the service sector