ken kendallKenneth E. Kendall, Ph.D.
Distinguished Professor of Management (MIS)
Office: BSB 222
Phone: (856) 225-6586

Ph.D., State University of New York at Buffalo

Research Interests:  Systems Analysis and Design, Ecommerce

Courses Taught: Emerging Information Technologies, Ecommerce Project Management

Kenneth E. Kendall, Ph. D., is a Distinguished Professor of Management in the School of Business-Camden, Rutgers University.

He is one of the founders of the International Conference on Information Systems (ICIS) and a Fellow of the Decision Sciences Institute (DSI).

Ken was recently named EDSIG IS Educator of the Year for 2010. EDSIG is the Education Special Interest Group of the Association of Information Technology Professionals (AITP).

Professor Kendall is a past President of DSI. Dr. Kendall has been named as one of the top 60 most productive MIS researchers in the world, and he was awarded the Silver Core from IFIP.

Ken co-authored a field-altering book, Systems Analysis and Design, (now in its eighth edition) published by Prentice Hall and Project Planning and Requirements Analysis for IT Systems Development, second edition. He edited Emerging Information Technologies: Improving Decisions, Cooperation, and Infrastructure for Sage Publications, Inc.

Dr. Kendall has published repeatedly in premier scholarly journals including MIS Quarterly, Decision Sciences, Management Science, European Journal of IS, Information & Management, CAIS, Decision Support Systems, The DATA BASE for Advances in Information Systems, IRMJ, EJOR, and Operations Research.

Professor Kendall’s research streams include 1) creating original, qualitative methods for systems analysis and design; 2) identifying, categorizing, and classifying emerging information technologies including ecommerce and ICTs, as well as examining their social impacts; 3) designing decision support systems (DSS); 4) using metaphors as a qualitative methodology to understand systems users, developers, and methodologies; and 5) designing strategic information systems to improve management of perishable products, such as blood.

Over the years his research has arisen from addressing key questions primarily around the topic of analysis and design of emerging and existing information systems and technologies in organizations, as well as their individual, organizational, and social implications. Systems analysis and design is a practical discipline, and Ken’s research has always maintained a foot in the practitioner camp.

Ken has also worked in an interdisciplinary way, solving problems jointly with co-authors across many fields including MIS and operations management, and he has researched many application areas including ecommerce, decision support systems (DSS), and information systems in several nonprofit organizations including those in health care, state law enforcement, education, and off-Broadway theatre.

Dr. Kendall also coauthored innovative, award-winning, software (HyperCase®) for the education and training of systems analysts, which is used around the world. HyperCase is an approach that has advantages over conventional cases and role-play­ing. Because it is interactive and highly graphical, HyperCase is similar to an adventure game.  He was awarded a prize in the innovative education competition for DSI.

Professor Kendall is on the review board of the Decision Sciences Journal of Innovative Education. Dr. Kendall is a past Chair of IFIP Working Group 8.2. Ken served as Associate Editor of the journal, Decision Sciences for twelve years, MIS Functional Editor for the INFORMS journal Interfaces, Associate Editor for the Information Resources Management Journal, and continues to serve as Associate Editor, Senior Editor, and editorial board member for several journals.

Dr. Kendall also edited two special issues of scholarly journals and edited two scholarly books. The first special issue was entitled “Behavioral Implications of Systems Analysis and Design,” for the Journal of Management Systems and the second was a special issue for Decision Sciences on “Emerging Information Technologies.”

He was named to the inaugural Circle of Compadres of the PhD Project, which was begun by the KPMG Foundation as a program to mentor minority doctoral students.

Ken served as the Program Chair for DSI in 2004 in Boston and the Program Co-Chair for AMCIS 2009 in San Francisco.

Professor Kendall created the MIS concentration for the M. B. A. program, the ecommerce technology M. B. A. concentration, and the undergraduate ecommerce and IT specialization at the School of Business-Camden.

Ken was the first person to earn a doctorate in a new and innovative Ph.D. program in management systems (MIS) at the State University of New York at Buffalo.

Ken served as Chairman of the Board of EgoPo, a nonprofit professional theatre in Philadelphia dedicated to presenting classics on the edge. Ken and his co-author and spouse, Julie, served as official nominators for the Drama League Awards in Manhattan. Ken and Julie have written new lyrics to the Rutgers Alma Mater, sung annually at commencement ceremonies.

Selected Publications:


Systems Analysis and Design, with Julie E. Kendall, Upper Saddle River, New Jersey: Prentice Hall, First Edition, 1988, Second Edition, 1992, Third Edition, 1995, Fourth Edition, 1999, Fifth Edition, 2002, Sixth Edition, 2005, Seventh Edition, 2008, 774 pages, Eighth Edition, 2011, 572 pages.

This book has the following translations and adaptations:

Systems Analysis and Design, Sixth Edition, Indian Subcontinent Adaptation, with Julie E. Kendall (adapted by S. K. Mathew), Dorling Kindersley India P V T Ltd., 2007, 686 pages.

Systems Analysis and Design 6th Edition, Simplified Chinese Edition, with Julie E. Kendall, Pearson Education Asia Limited and Tsinghua University Press, 2006, 633 pages.

Análisis Y Diseño De Sistemas, sexta edición, with Julie E. Kendall, México City: México, Pearson Educación, 2005 (Systems Analysis and Design translated by Antonio Núñez Ramos with Macedonio Alanís, Humberto Cárdenas, and María Angélica Pérez de Ovalles), 726 pages.

Analisis dan Perancangan Sistem, Jilid 1, edisi kelima, with Julie E. Kendall, Jakarta, Indonesia, Pearson Education Asia, 2002 (Systems Analysis and Design translated by Thamir Abdul Hafedh Al-Hamdany), 529 pages.

Creating Original Methods for Systems Analysts

“The Impact of Agile Methodologies on the Quality of Information Systems: Factors Shaping Strategic Adoption of Agile Practices,” with S. Kong and J. E. Kendall, International Journal of Strategic Decision Sciences, Vol. 1, No. 1, January-March 2010, pp. 41-56.

“Agile Methodologies and the Lone Systems Analyst: When Individual Creativity and Organizational Goals Collide in the Global IT Environment,” with J. E. Kendall, Journal of Individual Employment Rights, Vol. 11, No. 4, 2005, pp. 331-345.

“Artificial Intelligence and Götterdämerung: The Evolutionary Para­digm of the Future,” The DATA BASE for Advances in Information Systems, Fall 1996, Vol. 27, No. 4, pp. 99-115.

“Information System FOLKLORE: A New Technique for System Docu­mentation,” with Robert D. Losee, Information & Manage­ment, Vol. 10, No. 2, 1986, pp. 103-111.

“Observing Organizational Environments: A Systematic Approach for Information Analysts,” with Julie E. Kendall, MIS Quarterly, Vol. 5, No. 1, March, 1981, pp. 43-55.

“Structured Observation of the Decision-Making Environment: A Valid­ity and Reliability Assessment,” with Julie E. Kendall, Deci­sion Sci­ences, Vol. 15, No. 1, 1984, pp. 107-118.

Emerging Information Technologies

“Formulating ICT Policy through Discourse: How Internet Discussions Shape Poli­cies on ICTs for Developing Countries,” with J. E. Kendall and M. M. O. Kah, Jour­nal of Information Technology for Development, Vol. 12, No. 1, 2006, pp. 25-43.

“Memes and Mutation: Societal Implications of Evolutionary Agents in Push Technologies,” with J. E. Kendall, International Journal of Intelligent Information Technologies, Vol. 1, No. 1, January-March 2005, pp. 17-29.

“Information Delivery Systems: An Exploration of Web Push and Pull Technolo­gies,” with J. E. Kendall, Communications of AIS, April 23, 1999, Vol.1, Article 14.

“An Empirical Comparison of a Hypertext-based Systems Analysis Case with Conventional Cases and Role Playing,” The DATA BASE for Advances in Information Systems, with J. E. Kendall, R. Basker­ville, and R. Barnes, Winter 1996, Vol. 27, No. 1, pp. 58-77.

Decision Support Systems

“Decentralizing Decision Support Systems: A Field Experiment with Drug and Criminal Investigators,” with Barbara A. Schuldt, Decision Support Systems, Volume 9, 1993, pp. 259-268.

“Case Progression Decision Support System Improves Drug and Crimi­nal Investigator Effectiveness,” with Barbara A. Schuldt, Omega, Volume 21, Number 3, 1993, pp. 319-328. 

“The Relationship of Organizational Subcultures to DSS User Satis­fac­tion,” with James R. Buffington and Julie E. Kendall, Human Systems Management, Vol. 7, 1987, pp. 31-39.

“Management of College Student Recruiting Activities Using Goal Programming,” with Richard L. Luebbe, Decision Sciences, Vol. 12, No. 2, April, 1981, pp. 193-205.

Using Metaphors as a Qualitative Methodology

“Understanding Disaster Recovery Planning through a Theatre Metaphor: Rehearsing for a Show that Might Never Open,” with J. E. Kendall, and K.C. Lee, Communications of AIS, Vol. 16, 2005, pp. 1001-1012.

“Metaphors and Methodologies: Living Beyond the Systems Machine,” with Julie E. Kendall, MIS Quarterly, Volume 17, Number 2, June 1993, pp. 149-171.

Strategic Use of Information Systems for Perishable Products

“Formulating Blood Rotation Policies with Multiple Objectives,” with Sang M. Lee, Management Science, Vol. 26, No. 11, November, 1980, pp. 1145-1157.

“A Collections Planning Model for Regional Blood Suppliers: Descrip­tion and Validation,” with John P. Seagle, Paul D. Cumming, C. Carl Pegels, and John F. Shubsda, Management Science, Vol. 22, No. 9, May, 1976, pp. 962-971.   

“Management Control of Blood Through a Short-Term Supply-De­mand Forecast System,” with George M. Frankfurter and C. Carl Pegels, Management Science, Vol. 21, No. 4, December, 1974, pp. 444-452.

Media Guide
 Dr. Kenneth Kendall, distinguished professor of management at the Rutgers School of Business – Camden; elected in 2001 as New Jersey’s only scholar to be appointed as Fellow to the Decision Sciences Institute. He can discuss:

Information Technology/Knowledge Management:

  • E-commerce strategies
  • Systems analysis and design
  • Decision support systems